Shipping & Returns
Shipping & Returns
Delivered with care. Every time.
Shipping
Processing Time
All orders are processed within 1–2 business days (Monday to Saturday, excluding public holidays). You will receive a confirmation email with your tracking details once your order has been dispatched.
Delivery Time
Estimated delivery times within India:
- Metro cities — 3–4 business days
- Tier 2 & Tier 3 cities — 5–7 business days
- Remote areas — 7–10 business days
Delivery timelines are estimates and may vary due to courier delays, weather conditions, or other unforeseen circumstances.
Shipping Charges
Shipping charges, if applicable, will be calculated and displayed at checkout based on your delivery location and order value.
Returns & Exchanges
Our Policy
We take great pride in the quality of every Polimita product. If you receive an item that is damaged, defective, or incorrect, please contact us within 7 days of delivery and we will resolve it promptly.
How to Raise a Return Request
- Email us at info@polimita.in with your order number and a photo of the issue.
- Our team will review your request within 2 business days.
- If approved, we will arrange a replacement or refund as appropriate.
Non-Returnable Items
Due to the nature of fragrance products, we are unable to accept returns for items that have been opened and used, unless they are defective. We appreciate your understanding.
Refunds
Approved refunds will be processed to your original payment method within 5–7 business days of approval. Bank processing times may vary.
Have a question? We're here to help. Reach us at info@polimita.in and we'll get back to you as soon as possible.